Deposits & Withdrawals | PlayOne.be FAQ

It couldn’t be easier.
Once you’re logged in to your player account, click the “Deposit” icon in the main menu.
Choose the amount you want to deposit, select your preferred payment method, and follow the on-screen instructions.
In just a few seconds, your balance is credited and ready for your next gaming session.

PlayOne.be offers several secure deposit methods for online payments, some of which are instant:

• Bancontact – Instant transactions via your bank card or the mobile app.

• Bancontact One Click – Save your payment details for faster future deposits.

• Bancontact Mobile / QR Code – Deposit by scanning a QR code with the Bancontact app, no card number needed.

• Visa Debit / Mastercard Debit.

• Apple Pay.

• Skrill and Neteller – Electronic wallets.

• Paysafecard and Neosurf – Prepaid cards to help you control your budget.

• Rapid Transfer and Brite – Instant bank transfer solutions.

PlayOne does not charge fees on deposits (but check if your payment provider applies any).
Once your deposit is confirmed, the funds appear instantly on your balance and you can start playing right away.

The minimum deposit on PlayOne Casino is €5, no matter which payment method you use.
Under Belgian regulation, a default weekly deposit limit of €200 applies to all players. This is designed to support responsible gaming and prevent excessive spending.
However, you can request an increase to your limit from your player area (Profile > Responsible Gaming).
Your request is then sent to the Belgian Gaming Commission, which will check your eligibility (including with the National Bank) before approval.

To cash out your winnings, go to your player area and click on “My Balance”, then:

Withdrawal by bank transfer (online)

• Select bank transfer.

• Enter the amount you want to withdraw (within the allowed limits).

• Confirm your request.

Our team generally processes withdrawals within 24 working hours.
The payment is then sent to your bank account with no fees charged by PlayOne — the amount you request is the amount you receive (excluding any fees charged by your bank).
You will receive an email as soon as the transfer has been sent.

💡 Tip: Make sure your account is fully verified (KYC) before requesting a withdrawal to avoid delays. Also make sure you log in with the same email address and that your bank details are correct and in your name.

Yes, certain limits are in place for safety and legal compliance:

• €5,000 maximum per online withdrawal (bank transfer). If your balance is higher than that, you can request several successive withdrawals.

• For security reasons, after two successive withdrawals of €5,000, a temporary weekly payout cap of €5,000 may be applied.

These limits exist to protect your funds and comply with anti-money laundering regulations under Belgian law.
There are no hidden restrictions: your winnings are yours, and PlayOne.be is committed to paying them out in full as quickly as possible.

For discretion and transparency, withdrawals from PlayOne appear under the name of our licensed operating company, and not words like “casino” or “gaming”. This protects your privacy while staying compliant.
In practice, the bank transfer with your winnings will be issued by SONIC S.A., the company operating PlayOne.

At PlayOne.be, we do everything we can to send your winnings quickly.
Once your request is approved, it is generally processed within 24 working hours.
After that, the timing depends on the banking network:

• in most cases, the transfer is instant,

• otherwise, allow up to 48 working hours for the funds to appear in your bank account.
  You can track the status of your request at any time in the “My Money” section (pending, processing, completed).

A transaction can be refused for several reasons:

• insufficient funds,

• expired card,

• 3D Secure code not validated,

• security check or suspected fraud by the payment provider.

Try again after a few minutes or choose another deposit method.
If the issue persists, contact PlayOne Support, who is available to assist you quickly.

No.
Winnings from a licensed Belgian online casino are not taxable for resident players.
Taxes are already handled by PlayOne.be, in line with Belgian legislation.
Your winnings are therefore net and legal.