Yes. To play games of chance for real money, make a deposit, or request a withdrawal, you must be registered and have your own personal PlayOne player account.

This account is your secure, verified, and unique access key to the platform.

Click “Create an account” from the homepage and complete the form, OR connect directly via itsme®, the simplest, fastest and most secure method.
💡 Tip: if you use itsme® during registration, your identity is automatically verified. No need to manually send your documents — your account is active within moments.

No. All SMS messages sent by PlayOne.be are completely free.
They are part of our security protocols, designed to protect your account and validate certain sensitive actions.
When you receive a verification code, simply enter it on the site to confirm the action in progress.
No charges apply — neither from your mobile operator nor from PlayOne.
Your security is our priority, with no hidden fees.

Under Belgian law, certain professions are not allowed to participate in games of chance. For example, police officers, notaries, bailiffs and magistrates. These individuals therefore cannot register on PlayOne.
During registration, you must confirm that you do not exercise any of these restricted professions. This rule exists to protect transparency and integrity within the Belgian gambling sector.
For more information, visit the official Belgian Gaming Commission website.

Log in to your account and go to My Account > Personal Account.

There, you can update certain information (address, phone number, etc.).

Some sensitive data (first name, last name, date of birth…) cannot be changed directly once your account is validated. This ensures that verified identity data remains trustworthy.

If you need to correct information that is locked, contact PlayOne Support.

The team will guide you step by step to make the update securely.

No stress.
On the login page, click “Forgot Password” and enter the email address linked to your account. You’ll then receive a password reset link at that address.
Follow the instructions in the email (and don’t forget to check your spam folder).
💡 Tip: choose a strong, unique password and avoid reusing it elsewhere.

Verifying your account (the KYC – Know Your Customer procedure) is a legal requirement in Belgium.
It allows PlayOne.be, like any licensed B+ operator, to confirm your identity and your age.

This verification (called KYC, Know Your Customer) only happens once, shortly after registration. In most cases you will be asked to provide identity documents (for example a copy of your ID card or passport) and, if needed, proof of address. If you register via itsme®, this step is automatic and no additional document is required (this option is only available during initial registration).

This KYC step happens only once, right after you sign up.
You will need to provide your ID card, passport or proof of address.

If you sign up via itsme®, this validation is automatic and you don’t have to send us anything.
This verification ensures that:

• you meet the legal age requirement (21 or older),

• you are not banned from gambling,

• identity fraud is prevented.

🔒 Your data is processed confidentially and securely. It’s your key to a safe and 100% compliant gaming environment.

No. Belgian law forbids creating multiple accounts on the same gambling platform. PlayOne.be enforces this strictly: one player = one account. Having more than one account may be considered fraud or an attempt to bypass responsible gaming limits, which is illegal.

Your National Register Number is used to make sure your account is unique.

If you’re having trouble with your existing account, do not create a new one: contact PlayOne Support and we’ll help you recover access.

No stress — several things can prevent access to your PlayOne account. Here’s how to identify and solve them 👇

1. Forgotten or incorrect password
Make sure you’re entering the correct password. If you forgot it, use the “Forgot Password” link on the login page.
You’ll receive an email with the steps to set a new one and regain access to your player area.

2. Locked account or active self-exclusion
You may have activated a temporary self-exclusion to take a break from play.
In that case, your account will remain inaccessible until the end of the period you selected.
You can check your status on your account dashboard: if an exclusion is active, it will be clearly displayed.
👉 Important: once activated, a self-exclusion cannot be cancelled early.
This rule exists to protect you and to ensure responsible gaming under Belgian law.
Just wait until the reactivation date, or contact PlayOne Support for more information.

3. Official gambling ban
If you are listed on the national exclusion register managed by the Gaming Commission, you cannot access licensed Belgian platforms, including PlayOne.be.
This restriction is national and remains valid as long as the exclusion is active.

If none of these cases apply, our support team can help identify the cause.
You can contact PlayOne Support directly from your player area.
In most cases, it’s resolved quickly so you can safely continue your experience.

If you want to permanently close your PlayOne account, you can do so at any time. Just contact customer support and submit your request via the secure contact form available in your player area (Profile > Help & Support).
Before you do that, please note that PlayOne promotes responsible gaming.
If your decision is related to concerns about your gambling behaviour (spending, time spent, loss of control…), you can first use our responsible gaming tools:

• set deposit limits,

• activate a temporary self-exclusion,

• or check the Responsible Gaming section for support.

These options help you stay in control without immediately closing your account.
💬 If you still wish to close your account, clearly state your request and include your authentication PIN code (shown at the bottom of the contact form).
Also provide the details needed to confirm your identity (name, linked email, etc.).
🔒 For security reasons, your identity must be verified before we delete the account.
The PlayOne team will process your request quickly and confidentially.
Important: Before closing, make sure you withdraw any remaining balance on your account.

Yes. You can register on PlayOne.be even if you live abroad, as long as you are 21 years old or older and you comply with the gambling laws of your country. You will simply need to provide the documents required to verify your identity, just like in Belgium.
PlayOne applies the same standards of safety and compliance to all its players, whether they connect from Brussels, Paris or elsewhere.

Check your spam/junk folder and make sure your email address is correct.

If nothing shows up, click “Resend email” from the banner displayed after you log in.

Still nothing after 15 minutes? Contact PlayOne Support.

Log in to your account, then go to Profile > Communication Preferences. Simply untick the types of messages you no longer want to receive.
You can reactivate them at any time — your player dashboard is your control center.

It couldn’t be easier.
Once you’re logged in to your player account, click the “Deposit” icon in the main menu.
Choose the amount you want to deposit, select your preferred payment method, and follow the on-screen instructions.
In just a few seconds, your balance is credited and ready for your next gaming session.

PlayOne.be offers several secure deposit methods for online payments, some of which are instant:

• Bancontact – Instant transactions via your bank card or the mobile app.

• Bancontact One Click – Save your payment details for faster future deposits.

• Bancontact Mobile / QR Code – Deposit by scanning a QR code with the Bancontact app, no card number needed.

• Visa Debit / Mastercard Debit.

• Apple Pay.

• Skrill and Neteller – Electronic wallets.

• Paysafecard and Neosurf – Prepaid cards to help you control your budget.

• Rapid Transfer and Brite – Instant bank transfer solutions.

PlayOne does not charge fees on deposits (but check if your payment provider applies any).
Once your deposit is confirmed, the funds appear instantly on your balance and you can start playing right away.

The minimum deposit on PlayOne Casino is €5, no matter which payment method you use.
Under Belgian regulation, a default weekly deposit limit of €200 applies to all players. This is designed to support responsible gaming and prevent excessive spending.
However, you can request an increase to your limit from your player area (Profile > Responsible Gaming).
Your request is then sent to the Belgian Gaming Commission, which will check your eligibility (including with the National Bank) before approval.

To cash out your winnings, go to your player area and click on “My Balance”, then:

Withdrawal by bank transfer (online)

• Select bank transfer.

• Enter the amount you want to withdraw (within the allowed limits).

• Confirm your request.

Our team generally processes withdrawals within 24 working hours.
The payment is then sent to your bank account with no fees charged by PlayOne — the amount you request is the amount you receive (excluding any fees charged by your bank).
You will receive an email as soon as the transfer has been sent.

💡 Tip: Make sure your account is fully verified (KYC) before requesting a withdrawal to avoid delays. Also make sure you log in with the same email address and that your bank details are correct and in your name.

Yes, certain limits are in place for safety and legal compliance:

• €5,000 maximum per online withdrawal (bank transfer). If your balance is higher than that, you can request several successive withdrawals.

• For security reasons, after two successive withdrawals of €5,000, a temporary weekly payout cap of €5,000 may be applied.

These limits exist to protect your funds and comply with anti-money laundering regulations under Belgian law.
There are no hidden restrictions: your winnings are yours, and PlayOne.be is committed to paying them out in full as quickly as possible.

For discretion and transparency, withdrawals from PlayOne appear under the name of our licensed operating company, and not words like “casino” or “gaming”. This protects your privacy while staying compliant.
In practice, the bank transfer with your winnings will be issued by SONIC S.A., the company operating PlayOne.

At PlayOne.be, we do everything we can to send your winnings quickly.
Once your request is approved, it is generally processed within 24 working hours.
After that, the timing depends on the banking network:

• in most cases, the transfer is instant,

• otherwise, allow up to 48 working hours for the funds to appear in your bank account.
  You can track the status of your request at any time in the “My Money” section (pending, processing, completed).

A transaction can be refused for several reasons:

• insufficient funds,

• expired card,

• 3D Secure code not validated,

• security check or suspected fraud by the payment provider.

Try again after a few minutes or choose another deposit method.
If the issue persists, contact PlayOne Support, who is available to assist you quickly.

No.
Winnings from a licensed Belgian online casino are not taxable for resident players.
Taxes are already handled by PlayOne.be, in line with Belgian legislation.
Your winnings are therefore net and legal.

PlayOne.be gives you access to a library of 1,000+ online casino games, offered under a B+ licence and authorised by the Belgian Gaming Commission. You’ll find titles for every player profile:

• Online slot machines / slots: Hundreds of slot games with a wide range of themes (adventure, fantasy, classic fruits, etc.). You’ll find special features, bonus mechanics, progressive jackpots and competitive payout rates. Our catalogue mixes legendary classics well known to Belgian players with the latest new releases.

• Online table games: The essential casino tables: online blackjack, online roulette, and poker-style games in electronic format (video poker). The rules are faithful to traditional casino rules, with multiple variants so you can pick your preferred style.

• Live dealer / live casino games: Want real casino atmosphere from your sofa? Some tables feature a live host (live blackjack, live roulette…). You interact in real time and get a feeling very close to a land-based casino.

• Dice games: Dice games are extremely popular in Belgium. You’ll find formats inspired by Dice Slots, with hybrid mechanics between slot gameplay and dice rolling. Some titles include mini-games or built-in jackpots.

• Virtual racing games: Car racing, motorcycle racing, simulated horse racing… Fast, dynamic games, perfect if you want something different from traditional casino games.

PlayOne.be only works with reputable game providers in the regulated online casino sector (Gaming1, Pragmatic Play, EGT, Amusnet, Betsoft, etc.). The result: high-end visuals and audio, smooth gameplay, and verified fairness.

New games are added regularly so that your “game hub” always feels alive — like a gaming platform that keeps updating.

Yes.
Most of the games available on PlayOne.be are offered in demo mode, in addition to real money mode.
Demo mode lets you try a game for free using virtual credit.
It’s perfect for discovering a slot machine, learning the rules of a table game, or getting used to the interface — without spending money.

The key points:

• the gameplay is identical to the real-money version,

• the probabilities are the same,

• but your bets and winnings are virtual.
  Any winnings in demo mode cannot be withdrawn because they are not real money.

👉 To launch a game in demo mode, hover over (or tap on mobile) the game tile and select “Demo” instead of “Play”.
No deposit is required to test.

You click and nothing loads? The game freezes? Here’s what to try before contacting support:

1. Check your internet connection
   An unstable connection or weak Wi-Fi can block an online casino game from loading. Try moving closer to your router or use a wired connection if you’re on PC.

2. Update your browser
   On desktop, modern browsers like Chrome or Firefox usually give the best performance. Make sure you’re on the latest version. On mobile, use a modern browser or access PlayOne via the mobile interface.

3. Clear cache / reload the page
   The issue may be local (cookies, cached data). Clear cache, reload the game, and log back in if needed. Also make sure JavaScript is enabled (required for most games) and, if the game still relies on Flash (rare nowadays), that your browser allows it.

4. Lighten your device
   Close heavy apps / tabs. Modern games use real-time graphics, so on older or low-memory devices, things can lag or crash.
   On mobile, check that you still have free storage.

In most cases, that fixes it.
If the game still won’t launch or keeps cutting mid-session, it may be under temporary maintenance on the provider’s side. You can try again later or contact PlayOne Support, who can help restore a smooth experience.

In Belgium, advertising and incentives related to games of chance are strictly regulated.
As a licensed and legal online casino (B+ licence), PlayOne.be complies with Belgian law, which prohibits commercial incentives such as “welcome bonuses”, “deposit bonuses”, or “free spins” designed to attract new players.

👉 In practice:

• no sign-up bonus,

• no free spins,

• no aggressive incentives.

This rule exists to protect players and to promote a safe, responsible and regulated environment.

Every game available on PlayOne.be includes a built-in information / rules section.

To view the rules:

1. Open the game.

2. Click on the “Info / Rules” icon (often an “i” icon or a button labelled “Rules”).

There you’ll find:

• the paytable,

• how bonus symbols and special features work,

• any conditions related to in-game jackpots.

For table games (roulette, online blackjack, electronic poker, etc.), you can also check our dedicated guides, which explain basic mechanics and variations.

💡 Tip: trying a game in demo mode is a great way to learn the rules “in context”, without financial risk.

Yes, some games available on PlayOne include progressive jackpots.
A progressive jackpot is an amount that increases as players place bets, and it can drop at any moment for one lucky player.

Depending on the title, you may see several jackpot tiers (Mini / Major / Grand, etc.) that grow in real time.

In practice:

• If a game features a progressive jackpot, the current jackpot value is usually displayed at the top of the game screen.

• The jackpot can be triggered either by a special combination or purely at random after a wager.

• Depending on the game, a minimum (or maximum) bet may be required to be eligible.

Important to remember:

• the jackpot can reach high amounts,

• it’s entirely based on chance,

• it should never be seen as a guaranteed payout.

The main goal should remain entertainment. The jackpot is a rare bonus opportunity, not a financial plan.

Before you play, always check the game’s info section to understand the exact jackpot conditions.

Yes.
The PlayOne.be experience is built mobile first, so you can access the platform from your smartphone, tablet or desktop.

• The site is 100% responsive: the interface automatically adapts to your screen.

• You don’t need to download a separate app to access online casino games: simply open PlayOne.be in your mobile browser, log in, and access your player account, deposits/withdrawals and games.

The vast majority of the catalogue is touch-optimised, for a smooth, fingertip experience wherever you are (in Belgium or in any authorised location).

Yes.
Fairness is at the core of the PlayOne experience.
PlayOne.be is a fully legal online casino in Belgium, operating under a B+ licence.

This means that every game on the platform is controlled and approved by the Belgian Gaming Commission.

In practice:

• outcomes are generated by RNGs (Random Number Generators) that are tested and certified;

• PlayOne cannot manipulate the outcome of a round — whether it’s a slot, roulette or dice game, the result is pure chance;

• payout rates are supervised;

• regular audits are carried out by the authorities and independent auditors.

You therefore have the same chances of winning (and losing) as in any other licensed Belgian online casino.

That’s why we emphasise responsible gaming: online casino play is entertainment, not income.
In your player area, you can set deposit limits, activate play breaks, and access support resources if you feel you need them.

If you hit a losing streak, it’s not because the game is rigged — it’s the random nature of casino games.

Yes.

PlayOne.be is a 100% legal and licensed online casino in Belgium. The platform is operated by the Belgian company SONIC S.A., which holds an official B+ class licence issued by the Belgian Gaming Commission under the supervision of the Ministry of Justice.

This ensures that:

• every game on the platform is regulated, fair, and compliant with Belgian law,

• the platform is subject to regular audits,

• player protection and risk prevention are treated as priorities.

🎯 In short: you play in a regulated, secure and transparent environment.

⚠️ Playing on websites that are not licensed by the Belgian Gaming Commission is illegal and unsafe: these “offshore” sites do not guarantee payment of winnings or protection of your personal data.

With PlayOne, your rights are protected and your sessions take place in a legal, controlled framework.

🔎 Tip: you can always verify the validity of a Belgian online casino licence on the official regulator’s website: https://www.gamingcommission.be/en/homepage

In Belgium, you must be at least 21 years old to register and play on an online casino.

PlayOne enforces this rule strictly: every player must prove their age during identity verification (KYC). Minors are not allowed on the platform, and any attempt to register will be blocked. These checks help ensure responsible, fair, and legally compliant gaming under Belgian law.

If you access PlayOne from abroad, you must also respect the local gambling laws of your country of residence.

PlayOne operates under an official B+ class licence, granted by the Belgian Gaming Commission.

This B+ licence is the digital extension of a Category B licence for gaming halls.

It authorises PlayOne to legally offer online games of chance on www.playone.be, under the supervision of the Ministry of Justice.

Every B+ licence is strictly monitored: it comes with strong obligations in terms of security, anti-money laundering, and player protection.

Yes, absolutely.

The security of your funds and the confidentiality of your personal data are core priorities at PlayOne.

💰 Deposit and withdrawal security

• Your deposits are held in secured Belgian bank accounts, which are kept separate from the casino’s operational funds.

• When you win, withdrawals are paid out by the licensed Belgian operator, ensuring full traceability and reliable payouts.

🔐 Protection of personal data

• All communication is encrypted with 256-bit SSL, the same level of security used by banks.

• Your personal data (identity details, contact info, transactions) is end-to-end encrypted and never resold.

• PlayOne strictly complies with GDPR (General Data Protection Regulation).

🧩 Compliance and controls
PlayOne.be is subject to regular audits, including:

• anti-fraud system checks,

• anti-money laundering compliance,

• secure login and identification processes (to prevent identity theft).

🛡️ And on your side, you can boost your own security with:

• two-factor authentication (2FA) by email or SMS,

• keeping your password up to date,

• monitoring your active sessions in your player area.

🎮 In short: on PlayOne.be, your money stays in Belgium, your data is protected, and your play environment is legal, encrypted and transparent.

You’re not alone, and asking the question is already the right step.

At PlayOne, we want gambling to stay fun, not stressful. That’s why the platform is fully committed to responsible gaming — helping you stay in control at all times.

From your player area, you can activate several tools to manage your play safely:

• A personalised deposit limit (weekly or monthly).

• A session time limit.

• A temporary break (time-out).

• A long-term or permanent self-exclusion option.

These settings are available in your Responsible Gaming section, and our team can guide you through using them.

PlayOne also displays prevention reminders (“Take a break”, “Keep it fun”) and links to official support resources, like this one from Belgian Gaming Commission.

💬 If you ever feel a loss of control or distress, our PlayOne support team is here for you — confidentially.
🎯 The goal: to ensure your gaming remains a controlled pleasure, never a risk.

No.

Once you activate a self-exclusion, it cannot be cancelled before the end of the chosen period. This rule exists to protect you from impulsive decisions to resume play.

For example, if you self-exclude for 30 days, your account will remain locked until those 30 days have passed. Neither PlayOne nor the Belgian Gaming Commission can override an active exclusion.

Use this time to rest and regain balance. Your account will automatically reactivate at the end of the exclusion period (unless an official ban is in place).

Very simple:

1. Log in to your account.

2. Go to Responsible Gaming → My Limits.

3. Adjust your deposit and/or session time settings.

👉 A decrease takes effect immediately.
👉 An increase becomes active after 72 hours, to give you time to reconsider before raising your limits.

Yes, you can request it in your account settings under “Remove limit”.
Your request is automatically sent to the Belgian Gaming Commission, which usually responds within 72 working hours.

If refused, the Commission will explain why — for example, if there’s a National Bank record (debts or payment incidents).

You can help.

If someone close to you seems to be losing control:

1. Refer them to support organisations, such as SOS Jeux en the Brochure from the Gaming Commission.

2. You can also request their exclusion through the Belgian Gaming Commission (third-party request).

PlayOne also offers “Pause” and “Self-Exclusion” tools to temporarily block access to an account.

The Reality Check is an automatic in-game reminder.
Every 1h30 by default (adjustable between 15 minutes and 2 hours), a pop-up appears showing:

• how long you’ve been playing,

• your total bets and balance,

• and a suggestion to take a break.

🎮 Goal: to help you stay aware of your playtime and maintain control.

Need help? Have a question or need to verify something?

The PlayOne support team is available 24 hours a day, 7 days a week.

Whether it’s for registration, deposits, account verification or a technical issue, you can easily reach us through the Contact Form on our website.

➡️ How to proceed:

1. Open the Help & Support section from your player area.

2. Fill in the secure form, describing your request.

3. A member of our team will reply quickly by email (usually within an hour during the day, and always within 24 hours).

🎮 Our support team is made up of online gaming specialists ready to assist you with:

• technical issues,

• account questions,

• or platform guidance.

We’re here to keep your PlayOne experience smooth and stress-free, like a real copilot in your gaming journey.

💬 Before writing to us, you can also check our PlayOne FAQ — it covers the most common questions.

If you don’t find your answer, the support team will step in immediately.

At PlayOne.be, your comfort, security and enjoyment come first.

A responsive, human and transparent support experience — that’s our commitment to every player.